Shipping policy

Shipping Policy

1. Shipping Costs

• Shipping costs are generally borne by the customer.
• The exact shipping costs are calculated in the shopping cart and at checkout based on the delivery address and the weight/volume of the order.

2. Delivery Time

• Delivery times vary depending on the destination and the selected shipping provider.
• The estimated delivery time is shown during the ordering process.

3. Shipping Provider

• We ship with a reliable shipping provider, Swiss Post.
• The customer will receive a tracking number where available.

4. Delivery Areas

• We deliver within Switzerland.
• For deliveries outside this area, please contact our customer service.

5. Responsibility for Shipping

• Once the order leaves our warehouse, the risk of loss or damage during shipping passes to the customer.

6. Local Pickup

• Where available, customers may collect their orders free of charge on site by prior arrangement.

7. Return Shipping Costs

• If a return is required, the customer bears the return shipping costs unless the return is due to an error on our part (e.g. an incorrect item was delivered).

8. Questions About Shipping

• If you have any questions or problems regarding shipping, please contact us at shop@imgrueth.ch or by phone at 041 412 24 48.